Terms and conditions
General Terms
Purpose of the Agreement
These terms and conditions, together with the offer sent, constitute the entire agreement for the rental of equipment and purchase of goods and services from Ticketbutler ApS (trading as Fredo), VAT number DK38404687, Raffinaderivej 10, 2300 Copenhagen S, Denmark.
By renting name badge printers, access is granted to Fredo’s online name badge software and Fredo’s check-in app. Terms and conditions are governed by the general terms and conditions of Ticketbutler ApS available here: ticketbutler.io/terms/.
Fredo may use the Customer as a reference customer, including but not limited to, the use of the Customer’s logo on Fredo’s website.
Definitions
Equipment means hardware including, but not limited to, name badge printers, QR code scanners, smartphones, and iPads.
Rental Period means the period during which the equipment is made available in accordance with the agreement. The period can be in connection with one event or long-term rental for over 1 year.
Goods means goods related to name badges including, but not limited to, lanyards, plantable name badges, plastic name badge holders, and event cards. Goods can be ordered with the Customer’s own design.
Services means various services including, but not limited to, sending QR codes via SMS or email, on-site supervision, graphic design service, express handling of production and deliveries, and setting up integrations between software. Contact Fredo for the current price list for repairs not covered by Fredo.
List Prices means Fredo’s applicable list prices.
Changes and Supplements
Changes and supplements to the Basic Agreement are only valid if the parties have agreed to them in writing.
Changes in Customer Circumstances
If there are significant changes in the Customer’s circumstances relevant to the agreement, Fredo must be immediately notified in writing.
Significant circumstances include, but are not limited to: registration number, billing information, and contact information, including email address and phone number.
Price and Rental Period
The price for renting equipment and purchasing goods and services is stated in the offer sent. For orders not listed in a sent offer, the Customer will be invoiced according to the list prices. Contact Fredo for the current price list.
When renting a name badge printer, prints must be purchased simultaneously. Prints can be purchased in packages or invoiced individually in arrears. The price for prints is stated on Fredo’s website, or has been provided by a Fredo sales representative in writing or in a specific offer. Invoicing for prints individually in arrears will generally be monthly with an 8-day payment deadline from the invoice date.
The rental period for equipment starts on the Customer’s first event day.
Payment
Payment must be made 8 working days after the invoice is sent. If the Customer fails to pay an invoice on time for reasons for which Fredo is not responsible, Fredo is entitled to interest on the overdue amount at a rate of 1% per month from the due date until payment is made.
If the Customer fails to pay a due invoice no later than 14 days after receiving written demand for payment from Fredo, Fredo, in addition to the aforementioned interest, is entitled to shut down the use of the rented equipment and associated software until the outstanding amount is paid.
There is no right of withdrawal after entering into this agreement.
Delivery and Return
Delivery of equipment will take place no later than 1 working day before the first day of the Customer’s event unless otherwise agreed upon with a Fredo employee. If Fredo expects a delay in delivery, Fredo must inform the Customer and provide information on the reason for the delay as well as the new expected delivery date and time.
If the Customer purchases delivery through Fredo (including return delivery), Fredo will cover the costs of damage to the equipment during transport as well as cover the direct costs for lost equipment during transport – provided that the equipment is packed properly. If delivery is not purchased through Fredo, the Customer bears the risk of damage to the equipment as well as lost equipment.
The leased equipment must be returned in the same condition as received, and the return delivery must be initiated no later than 2 working days after the end of the rental period.
If return is initiated later than this, the Customer will be charged for daily rental according to the list prices. It is the Customer’s responsibility to obtain documentation for the return delivery (e.g. a receipt when handing the return parcel/s over to the shipping company).
If the equipment is sent in custom-built packaging, the equipment must be returned in the same packaging. The Customer will be invoiced for any lost custom-built packaging according to list prices. If the equipment has been damaged during the return transport, and Fredo, in collaboration with the courier, assesses that the damage is due to the equipment not being properly packed, the Customer will be invoiced according to damaged parts’ list prices.
Inspection
Upon receipt of the equipment and goods, the Customer must examine whether the delivered corresponds to the agreed terms. If the Customer discovers any defects, these must be immediately communicated in writing to Fredo. If a defect is not immediately reported in writing to Fredo, it cannot be invoked at a later point in time.
Warranty, spare parts, liability, and repair
Fredo guarantees that the equipment is free from significant defects and faults in design and materials throughout the rental period.
Fredo’s warranty does not cover defects resulting from: (i) storage, installation, use or maintenance that are in violation of Fredo’s instructions or not common practice, (ii) repair or modification carried out by others than Fredo, and (iii) other circumstances for which Fredo is not responsible.
If the Customer discovers a defect during the rental period, it must be immediately communicated in writing to Fredo. If a defect is not immediately reported in writing to Fredo, it cannot be invoked later on. The Customer must provide Fredo with any requested information regarding the defect.
The customer bears the full responsibility and liability for damages incurred to the equipment during the rental period, in accordance with the ‘Delivery and Return’ terms.
Within reasonable time after Fredo has received notice from the Customer of a defect and has investigated the claim, Fredo must inform the Customer whether the defect will be covered by Fredo. The Customer must send any defect parts to Fredo upon request. The Customer bears all transportation costs and also bears the risks for bringing the goods to their final destination. Fredo bears all transportation costs and also bears the risks for bringing the goods back to the Customer if the error or deficiency is covered by Fredo.
Within a reasonable time after Fredo has given notice to the Customer that the defect is covered by Fredo, Fredo must remedy the defect by: (i) replacing or repairing defect parts, or (ii) sending parts to the Customer for the Customer to replace or repair.
Contact Fredo for the current price list for repairs that are not covered by Fredo.
Support
Fredo provides telephone and email support to the Customer from 9 AM to 4 PM (CET) on weekdays. Fredo can be contacted on the main number +44 20 3936 8691 or via email at contact@hifredo.com.
Liability
Each party is responsible for their own actions and omissions pursuant to applicable law subject to the limitations following the Agreement.
Fredo is responsible for product liability with regard to the delivered goods, services, and equipment to the extent that such liability arises from mandatory legislation. The Customer shall indemnify Fredo to the extent that Fredo may incur product liability beyond this.
The equipment, goods, and services sold and delivered by Fredo to the Customer are intended for the printing of name badges. Notwithstanding any contrary provisions in the Agreement, Fredo shall in no event be liable for loss or damage that can be attributed to use for other purposes. The Customer shall indemnify Fredo to the extent that Fredo may incur liability for such loss or damage. Fredo can e.g. not be held liable for indirect consequences resulting from defects in the delivered goods, where the goods have not been used for name badges printing purposes. Fredo is not liable to the Customer for indirect loss, including loss of production, sales, profit, time, or goodwill, unless such loss is caused by gross negligence.
Notwithstanding any contrary provisions in the Agreement, Fredo’s liability to the Customer cannot exceed, in any calendar year, 25% of the net sales of products, spare parts, and associated services invoiced by Fredo to the Customer in the immediately preceding calendar year. The limitation of liability does not apply if Fredo has acted intentionally or with gross negligence.
Personal data
Your personal data is processed in accordance with Fredo’s privacy policy for Customers, which can be found on Fredo’s website.
Force majeure
Notwithstanding any contrary provisions in the Agreement, Fredo is not liable to the Customer for non-performance of obligations that can be attributed to force majeure. The exemption from liability applies as long as the force majeure exists. Force majeure is considered to be circumstances beyond Fredo’s control, which Fredo could not have foreseen at the time of entering into the contract. Examples of force majeure include extraordinary natural disasters, war, terrorism, fire, flood, vandalism, and labor disputes. Each party is obliged to do its utmost to limit loss and thus comply with its obligation to limit losses.
Intellectual property rights
The full ownership of all intellectual property rights regarding equipment, goods and services, including software, patents, designs, trademarks, and copyrights, belongs to Fredo.
Confidentiality
The Customer may not disclose or use, or enable others to use, Fredo’s trade secrets or other information of any kind that is not publicly available. The Customer may not unfairly obtain or attempt to obtain knowledge of or access to Fredo’s confidential information. Obligations concerning confidentiality apply throughout the duration of the parties’ business relationship and continue indefinitely after the termination of the business relationship, regardless of the reason for termination.
Governing law and jurisdiction
Disputes or disagreements that cannot be resolved amicably between the parties shall be settled by the Danish courts. The Copenhagen City Court shall have jurisdiction over any dispute arising out of this agreement.
Last Updated: 27.11.2024 By using Fredo’s services, you agree to the following terms and conditions. Please read them carefully.